TSYS – Privacy Policy as of 7/7/09


At TSYS Merchant Solutions (“TSYS”) and our affiliate companies, we clearly understand the importance of confidentiality and trust when it comes to handling private financial information.  With this in mind we have established this Privacy Policy for your reference.  This Privacy Policy is a constant reminder to our customers that protecting the privacy of their personal information is always of utmost concern.
  1. Recognition of a Customer's Expectation of Privacy

  2. We recognize your expectation of and respect your right to privacy.  Furthermore, we maintain strict standards of security and confidentiality designed to prevent misuse of any information our customers share with us.

  3. Use, Collection and Retention of Customer Information

  4. We collect, retain and use information about individual customers only where we reasonably believe it would be useful and allowed by law to administer specific bank business and to provide products, services and other opportunities to our customers.  We use information we collect to identify you, to communicate with you, to help us respond to your questions, and to understand which of our products and services will best meet your needs.

  5. Maintenance of Accurate Information

  6. We have established internal procedures to help ensure a customer's financial information is accurate, current and complete in accordance with reasonable business standards.  We consistently maintain customer information in order to attain the most complete and accurate account records.  If you have reason to believe that your account information or records are incorrect, please contact a Customer Service Representative at 1-800-228-2443.  We respond to requests to correct inaccurate information in a timely manner.

  7. Limiting Employee Access to Information

  8. We limit employee access to personally identifiable information to those employees with a business reason for knowing such information.  We have educated our employees so they understand the importance of confidentiality and customer privacy, and they have been trained to adhere to the strictest of security measures.  Customer information is dealt with in the most professional manner possible, and we believe in taking appropriate disciplinary measures where necessary to enforce employee privacy responsibilities.

  9. Protection of Information through Established Security Procedures

  10. We maintain appropriate security standards and procedures regarding unauthorized access to customer information.  We update and test our systems to improve the protection of customer information and to ensure the integrity of our information.

  11. Restrictions on the Disclosure of Account Information

  12. We will not reveal specific information about customer accounts or other personally identifiable data to unaffiliated third parties for their independent use, except for the exchange of information with reputable information reporting agencies to maximize the accuracy and security of such information or in the performance of bona fide corporate due diligence, unless

  13. Maintaining Customer Privacy in Business Relationships with Third Parties

  14. If personally identifiable customer information is provided to a third party, we insist that the third party adhere to similar privacy principles that keep such information confidential.

  15. Disclosure of Privacy Principles to Customers

  16. Customers who are concerned about financial privacy and want to know about this important issue may contact a Customer Service Representative at 1-800-228-2443.  In continuing our commitment to provide quality products and superior service to you, we will make these principles of financial privacy regularly available to you.  We reserve the right to change this policy at any time.

  17. Internet Privacy Policy Issues

  18. We may receive personal information when you use our web site to apply online for products, access or provide account information and send us e-mail.  We also track the hyperlink you use to find our web site.  This information helps us evaluate the effectiveness of our web site and improve its content.  We may use the information we receive to customize your visit to our web site and to design products and services that meet your needs.  We may also use the information to communicate with you by e-mail.  We have taken a number of steps to keep your personal information secure when accessing our web site. 

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